SaaS Subscription Agreement

1. Definitions

• "Platform" means the YE-Tra software, admin dashboard, client portal, QR code generation and scan-tracking infrastructure, and associated AI content generation services.
• "Subscription" means the Brand's right to access the Platform under a specific plan (see §2), for as long as fees are current or a trial remains active.
• "Users" means individuals the Brand authorizes to access its client-portal account, including staff granted employee-ID access.
• "Brand Data" means product data, URLs, images, marketing content, and any other information the Brand submits to or generates through the Platform.
• "Order Form" means the plan selected and billing details confirmed at signup, self-service upgrade, or an administrator-issued custom quote (Custom plan).

2. Subscription plans

Product slots beyond a plan's limit are automatically deactivated, not deleted; upgrading reactivates them immediately. We may introduce, modify, or retire plans with reasonable notice to active clients — changes never apply retroactively to a billing period already paid for.

3. Payment terms

• Subscriptions bill on a recurring monthly cycle through our payment gateway (Razorpay for India-billed accounts) and renew automatically unless cancelled or paused before the next billing date.
• Paid access is locked automatically the moment a billing cycle's payment is not confirmed — no manual suspension step is required, and access resumes automatically once payment succeeds.
• Coupons, where applied, are subject to the discount amount, duration, and eligible-plan restrictions stated on the code, and may be withdrawn or expire without notice.
• Active paid subscriptions can be self-service paused; nothing is deleted, and the Subscription resumes exactly where it left off when unpaused.
• India-billed accounts: GST is charged at 18% total on top of the plan fee. Where the Brand's registered state (collected at signup) matches YE-Tra's own GST-registered state, this is invoiced as CGST 9% + SGST 9%; otherwise it is invoiced as IGST 18%. A GSTIN is optional — where none is provided, the split is still determined correctly from the Brand's declared state alone.
• Accounts billed outside India: no GST or equivalent tax is applied; pricing is charged as quoted.
• Late or failed payment does not itself terminate the Subscription or delete Brand Data — access is restored automatically on successful payment, subject to §13 (Termination) if non-payment continues for an extended period.

4. Free trial terms

• Starting a Free Trial is completely free — no card is required and nothing is charged. (Trial accounts created while an earlier one-time $1 card-verification requirement was in effect are unaffected by its retirement — those accounts continue exactly as before; that $1 was never a recurring amount and never enrolled the Brand in any subscription.)
• The Free Trial does not automatically convert into a paid plan when it ends.
• The Free Trial runs for 15 days from account activation, with full platform access up to 2 products.
• If no paid plan is selected before the trial ends, the account is automatically locked (read-only/inaccessible) rather than deleted; Brand Data is retained and access resumes immediately upon upgrading to a paid plan.
• Free Trial subscriptions cannot be paused — pausing is available only on paid plans (see §3).

5. Data ownership

The Brand retains all ownership rights in its Brand Data. YE-Tra owns the Platform itself — its software, design, and underlying technology. Nothing in this Agreement transfers ownership of Brand Data to YE-Tra, or ownership of the Platform to the Brand.

Virtual ID: where the Brand's plan includes the Virtual ID add-on, the Brand is solely responsible for its employees' consent to being enrolled and for the accuracy of any name, photo, or designation submitted. Virtual ID provides e-validation only — cryptographic confirmation that an issued card is genuine, unaltered, and current — not identity, credential, right-to-work, or background verification of any kind. Legal validation of the Brand's own employees remains the Brand's responsibility at all times.

6. Data processing

YE-Tra does not access, review, mine, or otherwise exploit a Brand's confidential or proprietary business information — pricing strategy, financial performance, vendor relationships, trade secrets, or other non-public business intelligence — for any purpose. Our systems process only the specific data described in this Agreement and our Privacy Policy (product data, scan events, account and billing details) as needed to operate the Platform, and nothing more.

YE-Tra processes Brand Data solely to operate the Platform on the Brand's behalf: generating product pages and QR codes, serving scan analytics, and running AI content generation. Brand Data is not used to train AI models and is not shared with other brands on the Platform for their own use — the one exception is the product comparison feature, which may display the Brand's listed product data (name, images, specs, AI-generated summary) alongside other brands' listed products to whoever views a comparison page; it draws only on data other Brands have themselves listed on the Platform, never external or scraped data. Scan-count data is visible by default only to the Brand it belongs to and to YE-Tra staff internally, and is only ever included in a competitor-comparison report or dropdown shown to another Brand if this Brand has affirmatively consented to that — a choice asked once during onboarding, before any QR code is generated, and changeable at any time from the Brand's dashboard. Declining, or never answering, means this Brand's data is excluded from every other Brand's competitor view; it has no effect on this Brand's own analytics. Further detail on data handling, retention, and sub-processors is set out in our Privacy Policy.

7. AI disclaimer

AI-generated product pages and chatbot responses are informational only, generated from the Brand's own submitted product data, and may occasionally be inaccurate or incomplete. The Brand is solely responsible for reviewing generated content — including the accuracy of any health, safety, or regulatory claims — before distributing its QR code; this review is confirmed via a logged, timestamped acknowledgement at every QR code download.

8. Intellectual property

The Brand grants YE-Tra a limited licence to its submitted product URLs and Brand Data solely to operate the Platform. YE-Tra grants the Brand a limited, non-exclusive, non-transferable licence to use the Platform for the Subscription term, including its name, logo, or branding only as necessary to operate the account. Neither party acquires any other ownership right in the other's intellectual property.

9. Acceptable use

The Platform is for legitimate physical product pages only — it is not to be used for adult, obscene, or age-restricted content of any kind. The Brand agrees not to use the Platform to: generate pages or QR codes for products that are illegal, counterfeit, or infringe a third party's intellectual property; post or generate content that is obscene, pornographic, sexually explicit, or paedophilic, invasive of another's privacy, harassing or objectionable on the basis of gender, race, or ethnicity, or that promotes gambling or money laundering; publish deceptive, defamatory, fake, or unlawful product claims, including about a competitor; forge, tamper with, or reverse-engineer signed scan URLs or QR codes, or otherwise inflate scan counts artificially; probe or bypass Platform authentication, rate limits, or access controls; or resell or sublicense Platform access without our written consent. Obscene/adult and similarly unlawful content is removed immediately on discovery or notice; infringing or fake-claim content follows our Terms of Service's 36-hour takedown process. Violations of any kind are handled under §13 (Termination).

10. Refund policy

YE-Tra bills only on a recurring monthly cycle — there is no annual plan.

How refund amounts are calculated: because plans, add-ons (Virtual ID, Custom Features), and actual usage differ from one Brand to the next, an approved refund is not a fixed formula — we calculate it fairly, case by case, based on the plan tier, the portion of the current billing month already elapsed, and the services and features actually used during that period. Approving a refund also stops the Subscription as of that decision — an account is not left active on a period it's just been refunded for; if you'd rather keep the Subscription running, let us know and we'll factor that into the request instead of assuming cancellation.

How to request one: email support@ye-tra.com within 30 days of the charge with your account/company name and the reason for the request. We aim to respond within 5 business days. An approved refund is returned to the original payment method through the same payment gateway that processed the charge (Razorpay for India-billed accounts) and typically appears within 5–7 business days, depending on your bank or card issuer. Where a payment involved a currency conversion, any conversion charge applied by your bank or card network is not refundable by us.

Consumer withdrawal rights: this Agreement is entered into by a Brand for business purposes, not by a consumer — accordingly, statutory consumer withdrawal/cooling-off rights for digital-services contracts generally do not apply to this Agreement. YE-Tra currently supports Brands billed in India and Canada; where a mandatory consumer-protection right does apply to you notwithstanding the above under your own country's law, nothing in this section overrides it.

11. Liability cap

To the fullest extent permitted by law, YE-Tra has no liability of any kind — direct, indirect, incidental, special, consequential, or punitive — arising from or related to this Agreement or the Platform, including any loss of profits, revenue, data, or goodwill. Where applicable law does not permit a full exclusion of liability for a particular claim, YE-Tra's total liability for that claim is limited instead to the fees the Brand paid in the 2 months preceding the claim.

12. Indemnity

• The Brand indemnifies YE-Tra against any claim, loss, or damage (including reasonable legal fees) arising from the Brand's submitted content, its use of the Platform, or its violation of this Agreement or applicable law.
• YE-Tra indemnifies the Brand against any claim, loss, or damage arising from YE-Tra's failure to maintain the security safeguards described in our Privacy Policy, to the extent such failure directly caused the claim — subject to the liability cap in §11.
• YE-Tra is not responsible for a breach or security incident originating at a third-party service, application, or integration used to deliver the Platform or connected to it by the Brand — including payment processors, cloud infrastructure or email providers, and identity/authentication providers — which remains governed by that provider's own security practices, except to the extent it results directly from YE-Tra's own failure to configure or use that provider as intended.

13. Termination

• Either party may terminate for the other's uncured material breach, including non-payment continuing beyond a reasonable cure period after notice.
• YE-Tra may suspend or terminate immediately, without prior notice, in cases of suspected abuse, security risk, or a content takedown notice under our Terms of Service.
• The Brand may close its account at any time by contacting support (see §16); this takes effect at the end of the current billing cycle unless stated otherwise.
• On termination, the Brand's access ends immediately. Brand Data remains available for export for 30 days post-termination and is deleted thereafter, consistent with our Privacy Policy.

14. Governing law & dispute resolution

This Agreement is governed by the laws of India, without regard to conflict-of-law principles, without prejudice to any mandatory consumer-protection or data-protection rights the Brand may have under its own country's law (including Canada's PIPEDA and India's DPDP Act 2023, as referenced in our Privacy Policy). Disputes not resolved informally within 30 days of written notice are referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Gurgaon, Haryana, India, with the courts of that city having exclusive jurisdiction over any matter not subject to arbitration.

Individual basis only: any dispute, claim, or controversy arising out of or relating to this Agreement or the Platform is resolved individually, between YE-Tra and the Brand only — not as a class, collective, or representative proceeding, and not consolidated or joined with any other party's claim, whether in arbitration or in court. Where a court of competent jurisdiction finds this clause unenforceable as to a particular claim, that claim alone proceeds outside arbitration on an individual basis; the rest of this Agreement, and the obligation to arbitrate every other dispute individually, remains in full effect.

15. Changes to this Agreement

We may update this Agreement as the Platform evolves. The version number and effective date at the top of this page change whenever we do, and material changes are communicated to active clients by email or an in-dashboard notice before taking effect on their next billing cycle.

16. Execution & acceptance

A Brand accepts this Agreement electronically by completing account signup, selecting a plan, and confirming billing details through the Platform — this constitutes execution of the Agreement in the same manner as a signed original, and is logged with a timestamp and the Agreement version then in effect. Where a wet-ink or separately countersigned copy is required (e.g. for Custom/enterprise plans), the block below may be printed and signed by both parties.